Regarding Online Meal Payments

What is the Cafeteria ID number?
Hardin ISD assigns a unique number for use in the cafeteria to each student when they first become a student in the district. This number stays with the student through all grades and serves to confirm the correct student. All students use their number in the cafeteria.

How do I get my student's Student ID number?
Please ask your student! Teachers work with the young students to learn their number. Students may also ask their teacher or the campus office staff. The student ID number also shows on report cards and secondary student’s class schedule.

How do I add money to my student's account?
Select Cafeteria Payment in the top left hand menu and click on Meal Pay. Enter the student’s last name, Student ID number and the amount you would like to add. Select Buy Now, and then select Go to Checkout. If this is your first purchase in the Hardin ISD web store, enter the email address where you want the receipt sent and click “Sign in”. If you are a returning customer, enter your password and click “Sign in”.

Can I just see my student's balance without making a payment?
Yes! You may view balances at any time with no obligation to pay. Enter your student’s Last Name and Student ID number, and then select Check Balance. At the bottom of the screen, see your student’s full name, balance and the date of the last update for that information. Then return to the *Web Store Home page, use your back arrow, or just exit the web store.

How will I know the payment was accepted?
As you complete the checkout process, a receipt will show on screen. Also, during checkout, you are required to provide an email address. When the charge is authorized, a confirmation email is sent immediately to that address. And you may always review authorized payments on the My Account page under the Services menu in the left navigation bar.

My credit card was not accepted.
We accept MasterCard or VISA (debit, credit or check card). If your payment is not accepted there will be a red message on screen to give the reason provided by the card processing service. Review the information you entered for the card number, card type and expiration date. If you do not understand the message, call the number on the back of your card. Your card company should be able to see the denial and explain why it was not accepted.

Special note to Debit Card users:
Many banks “reserve” the amount you attempt to charge each time you make an attempt, even if the debit card is declined. While the money will not be withdrawn from your account, a reserve will prevent you from making other withdrawals for several days and MAY create an overdraft.

Do I need to establish an account?
You do NOT need an account prior to using the web store. When you reach the "checkout" screen, enter as a "New Customer". For your next payment in the web store, enter your email and password as a "Returning Customer" and your contact information will be pre-filled for you. If you forget your password, simply click on PASSWORD REMINDER.

When will my child have money in the account to use?
Payments made on the web store are posted to the meal accounts once a day. Payments made before 2:00 pm will be available for use the following school day in time for breakfast. Balances shown online are as of the previous school day's activity.

How do I pay for multiple students?
You may make multiple payments with the same charge, but you must make separate pages for each student on their correct campus. At the shopping cart page, you have the option to Continue Shopping. Select this option to add additional student meal payments.

I received my confirmation email but when I entered the system again to check the balance my payment did not show up. Was it accepted?
If you received a confirmation email your payment was accepted. The balance shown will not change until that schools day's transactions have been updated on our system. Payments made by 2:00 pm on a school day will be available the following school day in time for breakfast even though the balance may not show online. You may always send money with your student for the day.

Why do I have to enter my credit card information each time?
For security reasons the online payment web site does not store your credit card type, number, or expiration date. You must enter this information each time you use the system. But this also gives you the opportunity to use a different card under the same login.

Who do I contact if I have a question about my child's meal account?
The HISD web store also has a Contact Us page (see the left navigation bar) for questions about using the web store. For questions about your student’s account, please contact your campus cafeteria manager.